Privacy Policy
Last updated: September 2026
Blend Therapy Ltd respects your privacy and is committed to protecting your personal information. This Privacy Policy explains what information I may collect about you, why I use it, how I keep it secure and your rights in relation to your personal information.
Blend Therapy Ltd is the data controller responsible for the personal information described in this policy.
Blend Therapy Ltd
Company number: 16562035
Email: jeni@blendtherapy.co.uk
Information I may collect
The information I collect depends on how you contact me and whether you go on to become a client.
This may include your:
- name;
- email address;
- telephone number;
- information you provide when making an enquiry;
- appointment and scheduling information;
- information necessary for providing counselling or coaching services;
- counselling notes and records;
- payment and transaction information; and
- communications with me.
Counselling may involve information about your health, wellbeing or other aspects of your personal circumstances. Some of this information may be classed as special category personal data under UK data protection law.
I aim to collect only the information that is reasonably necessary for providing my services.
Website enquiries
If you contact me through the Blend Therapy website, I will use the information you provide to respond to your enquiry and, where appropriate, arrange an introductory call or discuss counselling or coaching services with you.
The website contact form asks for your name, email address, an optional telephone number and a message.
Please avoid including highly sensitive or confidential information in the website contact form. We can discuss things in more detail when we speak.
Appointments and introductory calls
If you choose to book a free introductory call online, Google Calendar may be used to arrange and manage the appointment.
Information you provide when making a booking will be processed as necessary to arrange and administer the appointment.
Counselling and coaching
If you become a client, I will need to process information necessary to provide counselling or coaching services to you.
This may include information about your personal circumstances, wellbeing, relationships, experiences and other matters that you choose to discuss during our work together.
Because counselling can involve sensitive information, I take confidentiality and the security of client information seriously and work in accordance with my professional obligations as a registered member of the National Counselling & Psychotherapy Society (NCPS).
The NCPS Code requires practitioners to maintain confidentiality and keep client notes and records secure NCPS Code of Ethics
Counselling notes
Counselling notes are kept in paper form and stored securely in a locked cabinet within a locked room.
They are not stored on this website.
Client records are retained only for as long as reasonably necessary, taking account of my professional obligations, NCPS guidance, applicable data protection requirements and relevant legal or insurance requirements. They are securely destroyed when they are no longer required.
Online sessions
Online counselling sessions may take place using Zoom.
Where Zoom is used, limited personal information may be processed through the service for the purpose of facilitating the session.
I do not routinely record counselling sessions.
Payments
Payments are made by bank transfer.
I may therefore process information relating to payments and transactions for the purposes of administering my business and meeting accounting, tax and legal obligations.
Financial and accounting records are retained for the periods required by applicable UK tax and company law. GOV.UK currently states that limited-company records for Corporation Tax purposes generally need to be kept for six years from the end of the relevant company financial year, with some circumstances requiring longer retention. Gov.co.uk: Running a Limited Company
Why I use your information
Depending on the circumstances, I may process personal information because it is necessary:
- to take steps at your request before entering into a counselling or coaching agreement;
- to provide and administer services you have requested;
- to meet contractual obligations;
- to comply with legal or regulatory obligations;
- for legitimate interests in running and protecting Blend Therapy Ltd and communicating with clients and prospective clients; or
- where another lawful basis applies.
Where special category information is processed, I will also identify and rely upon an appropriate condition for processing that information as required by UK data protection law.
Confidentiality and sharing information
Information you share during counselling is treated as confidential.
There may, however, be circumstances in which confidentiality cannot be maintained, for example where disclosure is required by law or where there are serious safeguarding or safety concerns. This will be handled in accordance with applicable law, professional obligations and the NCPS Code of Ethics. NCPS: Safeguarding & Confidentiality Policy
I do not sell your personal information.
Information may be processed by organisations that provide services necessary for operating my practice, such as website/email hosting, Google services and Zoom.
Information may also need to be disclosed where required by law, a court order, safeguarding obligations or another applicable legal requirement.
Where special category information is processed, I will also identify and rely upon an appropriate condition for processing that information as required by UK data protection law.
How long I keep information
I keep personal information only for as long as reasonably necessary for the purpose for which it was collected.
Enquiries that do not result in an ongoing client relationship will not be retained for longer than reasonably necessary.
Client counselling records are retained in accordance with my professional, legal and insurance obligations and are securely destroyed when no longer required.
Financial and accounting information is retained in accordance with applicable UK legal and tax requirements.
The ICO permits organisations to state the criteria used to determine retention where there isn’t a single fixed retention period. ICO: What privacy information should we provide?
Keeping your information secure
I take reasonable steps to protect personal information against unauthorised access, loss, misuse or disclosure.
Paper counselling notes are stored in a locked cabinet within a locked room.
Access to electronic systems and accounts used in connection with Blend Therapy is restricted and appropriate security measures are used.
Your data protection rights
Depending on the circumstances and the lawful basis being relied upon, you may have rights including the right to:
- ask for access to personal information held about you;
- ask for inaccurate information to be corrected;
- ask for information to be erased in certain circumstances;
- ask for processing to be restricted in certain circumstances;
- object to certain uses of your information; and
- request transfer of certain information where the right to data portability applies.
Not all rights apply in every circumstance.
To exercise a data protection right, contact:
The ICO requires privacy notices to explain the applicable rights available to individuals. ICO: What privacy information should we provide?
Complaints
If you have concerns about how your personal information has been handled, please contact me first at jeni@blendtherapy.co.uk so I can try to resolve the issue.
You also have the right to raise a concern with the Information Commissioner’s Office (ICO), the UK’s data protection regulator.
Changes to this Privacy Policy
This Privacy Policy may be updated from time to time, for example if the services or technology used by Blend Therapy change.
The latest version will always be published on this website.